4/30/2023 0 Comments Envy massage grouponOther reviews have echoed similar experiences. They immediately proceed to charge $125 to my credit card and then delete all record of my wife’s scheduled appointment having ever existed from their system. Technically, this is a same-day cancellation (and done in-store, at that) and, according to ME’s cancellation policy on their website, the customer should only be charged 50% of the price of the service for a same-day cancellation, which in this case would be around $35. Staff insist she must pay full price regardless. Wife’s had enough at this point, can’t stand even being in the room with the masseuse for 5 mins let alone be massaged by her… She decides to leave and cancel the service.
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